I. How to Order from NAEYC
II. Shipping, Payment, and Returns
III. Discounts
IV. Contact Information
V. Distributor
VI. Claims
How to Order from NAEYC
Online
Use our secure online shopping cart to complete your purchase online. Members
automatically qualify for the member discount when they register using their
NAEYC member ID. Please note that you must register as a customer
in order to use the site. When you complete your order you may either submit
the order online using our secure server, or you may print the invoice and mail
it or fax it with payment. For orders submitted online, processing takes 3-4
business days before shipping.
Phone
Associates are available to take your order Monday through Friday, 9:00 AM-5:00
PM Eastern Time. Phone orders must be prepaid by VISA, Mastercard, American
Express or Discover. For prompt service, please have your order
and credit card ready when you call. Please do not mail or fax a confirming
order as it may create duplication. For orders taken over the phone, processing
takes 3-4 business days before shipping.
-
Call: 1-866-NAEYC-4U or 1-866-623-9248
-
Callers outside of the 50 United States and District of Columbia, call
202-232-8777, ext. 2001
Fax
Please complete all order form information requested, and do not mail a
confirming order. We do not routinely confirm fax orders. However, if the fax
transmission is unclear, we will contact you if you have provided a daytime
phone number. Credit card information must accompany orders under $150 (not
including any shipping and handling charges). For orders faxed into our
offices, processing takes 5-8 business days before shipping.
Fax: 202-328-2649
Mail
Use our online shopping cart to complete your order, and then print it to mail
to the address below. Or to request a catalog by mail, please send your name
and mailing address to resource sales,
resource_sales@naeyc.org
. (Subject line: catalog request.)
If your order is less than $150, a check, money order, or credit card
information must be provided at the time of purchase. Make checks payable to
NAEYC (U.S. funds only).
Shipping and handling charges will be added to all orders. Your invoice will be
mailed after your order has been shipped. Note: If you wish to place a purchase
order, it will be accepted by mail or fax only. For orders mailed into our
offices, processing takes 8-12 business days from receipt at NAEYC before
shipping.
Mail to: NAEYC Resource Sales
PO Box 96261
Washington, DC 20090-6261
Placing Rush Orders
Rush shipping/handling is available upon request via UPS Next Day or UPS 2nd
Day.
-
Rush orders placed by phone or online by 11:00 AM Eastern Time are processed in
1-2 business days
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Rush orders placed by fax are processed in 3-5 business days
-
A fee of $17.50 applies to all rush orders
Shipping, Payments and Returns:
Shipping/Handling for Domestic Orders
NAEYC ships via UPS Ground in the 48 contiguous U.S. states. Orders to Alaska
and Hawaii must choose shipping via U.S. Mail or upgrade to UPS 2nd Day (Rush
fees will apply). UPS does not deliver to PO boxes, so please make sure you
include a complete street address. Orders shipping to PO boxes will be sent via
U.S. Mail.
Orders Shipping via UPS Ground
| Subtotal amount |
S/H charge |
| Up to $20 * |
$6.00 |
| $20.01-$40 |
$7.00 |
| $40.01-$60 |
$8.50 |
| $60.01-$80 |
$10.00 |
| $80.01-$100 |
$13.00 |
| $100.01-$150 |
$18.00 |
| Over $150 |
Add 10% of the Subtotal |
* SHOP ONLINE AND SAVE ON SHIPPING
U.S. Mail Option
•S/H charge is based on the actual cost of First Class postage, plus the $6.50
processing fee.
Rush Options
•Rush shipping/handling is available upon request via UPS Next Day or UPS 2nd
Day.
•S/H charge is actual shipping cost, plus a rush fee of $17.50
Alternate Carrier
Customers may request shipping via an alternate U.S. carrier at their expense.
Full account billing information must be given with the order.
•$6.50 processing fee applies
Shipping/Handling for international orders (including U.S. Territories, Canada,
and Mexico): NAEYC ships via UPS International. All international orders
shipped via UPS are required to include a local destination phone number. UPS
will not deliver without that number.
•S/H charge is based on weight, plus a $6.50 processing fee
•Recipient is responsible for any customs fees, duties, and other taxes levied
by the country of destination
Alternate Carrier
Customers may request shipping via an alternate international carrier at their
expense. Full account billing information must be given with the order.
•$6.50 processing fee applies
Payment
Orders with Subtotals under $150 must be prepaid. Orders with Subtotals of $150
or more may be prepaid, or can use a purchase order/number, or ask to be
billed. A packing slip will be enclosed in your shipment. Receipts and invoices
will be sent separately.
Payment policies
•All payments must be in U.S. funds
•We accept Visa, MasterCard, American Express, Discover money orders, or checks
(make checks payable to NAEYC)
•If you are paying by check from a bank branch located outside the U.S., add a
$10 processing fee for check amounts up to $90; and a $20 fee for amounts over
$90
•Orders to Connecticut, Georgia, Illinois, or the District of Columbia are
charged applicable state sales taxes. To qualify for state sales tax exemption,
NAEYC must receive a copy of your tax exemption certificate with your order, or
have a copy on file.
Returns
If for any reason it is necessary to return materials to NAEYC, please follow
the return instructions printed on the shipping form. The following return
guidelines apply:
-
Returns must be made within six (6) months of invoice date.
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Only some products are returnable:
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Books-returnable (unless purchased at the Nonreturnable Quantity price)
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Videos and CD-ROMs-returnable only if defective
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Brochures-returnable only if shrink-wrapping is intact
-
Week of the Young Child, Public Awareness-not returnable
-
Posters-not returnable
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Call 866-NAEYC-4U (866-623-9248) for return instructions.
-
If the items are returnable, you will be mailed a Return Merchandise
Authorization (RMA).
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Write the RMA number on the outside of your package(s).
-
Return to the address indicated on your RMA within one (1) month of RMA date
Items returned to any other location than the one indicated on the RMA will be
considered lost and credit will not be given.
Please pack carefully. Returned items must be received in original, resalable
condition (i.e., no bar coding or stickers applied). Returned items not in
resalable condition will not be credited and will not be sent back to you.
•A restocking fee of 10% of the total value of items returned or $6.50,
whichever is greater, will be charged against your credit
Pricing Structure and Discounts
NAEYC Members Price:
This specially discounted price available on many books and videos is available
for current NAEYC members only. To qualify you must log in and provide your
NAEYC Member number. No additional reductions may be applied to the member
price.
Please note: The member discount is reserved as a benefit to
NAEYC members on purchases for their individual use. Members prices are not
given on orders billed to an institution, organization, or
business or on orders placed with a purchase order/number
. A member's benefit may not be loaned to or borrowed by others.
Nonmember price:
This flat price is for individual purchasers who are not NAEYC members and are
not buying in quantity.
Quantity Price
Books - Selected titles may qualify for quantity pricing. There is a price for
purchasing in quantity with the option to return, and another price for
purchasing in quantity without the return option. Please note that you must
purchase 15 or more of the same title at once to qualify for the quantity
price. Please see our chart of discounts
that lists bulk discouts available on books.
Posters
- Orders of 15 or more posters in any combination of titles are eligible for a
20% discount.
Affiliate Group Pricing
Discounts are available on products purchased by NAEYC Affiliate Groups. Contact
the Office of Affiliate Relations for more information at
affiliate@naeyc.org.
Contact Information:
NAEYC Resource Sales
P.O. Box 96261
Washington, DC 20090-6261
Phone toll-free: 1-866-NAEYC-4U (866-623-9248)
Fax: 202-328-2649
Email: resource_sales@naeyc.org
Customers outside of the 50 United States and District of Columbia, call
202-232-8777 ext. 2001 or fax: 202-328-6249
Distributor
Customers in Australian and New Zealand
Pademelon Press Pty Ltd
PO Box 6500
Baulkham Hill, BC, NSW 2153
Tel: +61-2-9634-4655
Fax: +61-2-9680-4634
Email: Sales@pademelonpress.com.au
Website: www.pademelonpress.com.au/
Claims
Claims for replacement of missing copies or damaged items must be made within sixty (60) days of invoice date, so please check your package carefully.
Policy Effective Date: 10/1/2005 — 10/15/2007
