Here at NAEYC, we feel that it is important for our clients, customers, and distributors to be fully aware of the current and expected macroeconomic issues facing the global supply chain and the potential effects of these trends on the book industry. At present, our Jackson, Tennessee Distribution Center is struggling to consistently hit our standard service levels in processing orders. This is largely due to the scarcity of available workers along with transportation assets to move our products at the speed our industry enjoys. We appreciate your patience and understanding as we continue to make every effort to process and ship orders to customers. If you have any questions, please contact the Customer Care Team by telephone at 1-800-424-2460, or by email at [email protected].
Frequently Asked Questions
E-Books
What is the file format for NAEYC’s e-books?
NAEYC’s e-books are all in the EPUB file format.
Which devices are most compatible with NAEYC’s e-books?
Any desktop, tablet, or mobile device that has a major EPUB reader should work (with the exception of Amazon Kindle).
For the best quality, we recommend using Apple iBooks (for macOS and iOS devices), Adobe Digital Editions and Calibre (for desktop), and Google Play Books and Aldiko (for Android devices).
If you do not already have an e-reader you like to use, here is an easy way to access your downloaded book using the Chrome browser:
- Log in on NAEYC.org.
- Go to “Member Profile” and then click “Downloads” in the “Account Links” on the right.
- Click on the “Download” icon and your file will begin downloading to your device immediately.
- In Chrome go to the following link for the epub reader for Google Chrome extension: https://chrome.google.com/webstore/detail/epub-reader-for-google-ch/fnplkbhndemgbopkkpmpnfklkhphpneg?hl=en-US.
- Click on the blue “add to Chrome” button and then click “add extension” when prompted by Chrome.
- Chrome will open a window with the epub reader for Google Chrome displayed or you can access the epub reader at any time via your Google extensions. Click on the puzzle piece located next to your profile picture in the upper right section of your screen and then select the epub reader for Google Chrome from the drop-down menu.
- Once the epub reader for Google Chrome is launched, locate and position your mouse on the three horizontal bars in the upper left corner.
- From the dropdown menu displayed below the three horizontal bars, click on the first option “upload from your device”. In the file explorer window that opens, locate your “downloads” folder and click on your “.epub” book file’s name and the “open” button and the book will open in the epub reader window. Scroll down to read and enjoy your book.
Why can’t I read NAEYC’s e-books on my Amazon Kindle?
Amazon’s Kindle does not support the popular EPUB file format. Since Amazon uses their own file extension for e-books, most users have to convert their EPUB files to make it readable on their Kindle devices.
How can I download my purchased e-books?
- Go to “My Downloads” (login required): members.naeyc.org/eweb/DynamicPage.aspx?webcode=MyDownloads
- Locate your file and click on the “Download” icon. This will prompt the file to download to your device.
- Once the download is finished, open the file to begin reading the publication. The file will open on your device’s e-reader.
How long will my purchased e-book be available in my account?
All downloadable products will be stored in the “My Downloads” area of your Eweb account indefinitely.
What is NAEYC’s refund policy for e-books?
We do not offer refunds for any digital products (including e-books) at this time.
Returns
- Returns must be made within 30 days of invoice date.
-
Product Return Restrictions:
Multimedia—returnable only if shrinkwrap is intact
Week of the Young Child Gift Items—not returnable - Call 1-800-424-2460 for return instructions.
- If the items are returnable, you will be mailed a Return Merchandise Authorization (RMA).
- Write the RMA number on the outside of your package(s).
- Return to the address indicated on your RMA within one (1) month of RMA date.
- Returns made to any address other than that stated on the RMA will not be accepted or will be considered lost. No credit will be given.
Please pack carefully. Returned items must be received in original, resalable condition (i.e., no bar coding or stickers applied, no sticker residue).
Returned items not in resalable condition will not be credited and will not be sent back to you.
Returns made without a valid RMA will not be accepted and credit will not be given.
Claims
Claims for replacement of missing or damaged items must be made within thirty (30) days of invoice date, so please check your package carefully.
Prices
Prices vary based on a number of individual factors. The list price of a product automatically updates based on one of the following variants: your membership status or the quantity of items you wish to purchase.
To see the prices you are eligible for, please log into your account.
More information about the pricing model
The three most common prices are: Regular, Member, and Quantity Discount.
- Regular Price: Retail price for non-members.
- Member Price: NAEYC members receive a 20% discount on all items. Your membership status must be active and in good standing to receive this benefit.
- Quantity Discount: Orders of 25 or more copies of any item are eligible for a 15% discount off the list price. Contact [email protected] or 202-350-8824 to place your discounted order.
Bookstores and Wholesalers
Please contact us at 1-800-424-2460 (M–F, 9 a.m.–5p.m. ET) or at [email protected].
Comprehensive Membership Publications Benefits
Standard members receive one print book and their choice of either Young Children or Teaching Young Children during their membership year.
Premium members receive five professional resources and both Young Children and Teaching Young Children issues during their membership year.
For more information about your comprehensive benefits, please visit NAEYC.org/get-involved/membership/faq#receiving-benefits
Shipping and Handling
Effective 08/13/2021, we are suspending rush services for all shipments from any origin to any destination until further notice.
United States
Online: NAEYC.org/shop
Phone: 1-800-424-2460 (Monday–Friday, 9:00 a.m.–5:00 p.m. ET)
Fax: 1-202-328-2649
Mail: NAEYC Resource Sales
PO Box 96261
Washington, DC 20090-6261
Order Fulfillment
Will I receive my entire order in one shipment?
For items that are in stock, your orders will be consolidated into the fewest number of shipments possible. This may take longer to ship depending on product availability, but there will only be one shipping charge for the entire order. If your order has dissimilar items such as, a book, a T-shirt, and a mug, they will ship separately, based on where in our fulfillment network they are located. Merchandise, brochures, and posters items will ship separately from other items in your order.
What happens if a product is presale or backordered?
Rest assured. We are working to get your order to you as quickly as possible. Please note, you will be charged at the time of purchase. Your product(s) will be shipped as soon as they become available.
Standard Shipping
NAEYC ships via ground shipping. NAEYC does not deliver via ground shipping to PO boxes, so please make sure you include a complete street address. Orders shipping to PO boxes will be sent via US Mail.
Ground Shipping
| Subtotal Amount | S/H Charge |
| Up to $60 | $8 |
| Over $60 | 10% of the subtotal |
US Mail Option
Place your order online or call our Customer Care Center at 1-800-424-2460 for a quote.
Rush Shipping
Rush shipping/handling is available upon request, via UPS Next Day or UPS 2nd Day. A fee of $17.50 applies to all rush orders.
Rush orders placed by phone or online by 11 a.m. Eastern Time are processed in 1–2 business days
Rush orders placed by fax are processed in 3–5 business days
U.S. Book Trade and Libraries
Please contact our distributor, Consortium Book Sales Distribution:
Phone: 1-800-283-3572 or 612-746-2600
Fax: 612-746-2606
Email: [email protected]
www.cbsd.com
International Ordering
NAEYC ships via a trackable, international carrier.
- All international orders required to include a local destination phone number. International carriers will not deliver without a local phone number.
- S/H charge is based on actual carrier rates, call NAEYC at 1-800-424-2460 for a shipping quote.
- Recipient is responsible for any customs fees, duties, and other taxes levied by the country of destination.
Customers in Europe, Asia, Africa, South America, Caribbean, India, Middle East, Australia, and New Zealand: Please contact our distributor, Ingram Publisher Services International.
Phone: 01752 202301
Edison Garcia
Please contact our distributor, Publishers Group Canada (PGC):
Phone: 1-800-663-5714
Fax: 1-800-565-3770
Email: [email protected]
Permissions, Reprints, and Translations
NAEYC content is copyrighted and many forms of reuse require a permissions request. NAEYC accepts permissions requests for limited use of our copyrighted material, including Young Children articles, Teaching Young Children articles, books, booklets, brochures, newsletters, blog posts, videos, position statements, websites, etc. Please review the information on this page to determine if a permission request is needed and the type of permission request needed: https://www.naeyc.org/resources/permissions
Existing NAEYC Book Translations
To view existing NAEYC book translations published by international companies, visit https://www.naeyc.org/resources/translation-agreements
Desk Copies
If you are an instructor considering an NAEYC book for course adoption, please complete and submit the form on this page to request a gratis electronic desk copy: https://www.naeyc.org/resources/pubs/desk-copy-request-form
Alternate Formats
If you are a student or instructor with a disability that prevents you from using NAEYC’s print books, please have the appropriate school official complete and submit an Alternate Format Request Form: https://www.naeyc.org/resources/pubs/alternate-format-request-form
Author Event Book Orders
If you are an NAEYC author or hosting an NAEYC author as a speaker or presenter at an event and would like to purchase books to make them available to event attendees, please complete and submit an Author Event Book Order Form to place your order: https://www.naeyc.org/resources/pubs/author-event-book-form
About US State Sales and Use Taxes
Items sold on NAEYC’s webstore and shipped to locations inside the US, including territories, may be subject to sales and use tax.
How Tax is Calculated
The amount of tax charged on your order depends on many factors including the following:
- The identity of the seller
- The type of item or service purchased
- The time and location of fulfillment
- The shipment or delivery address of your order
The tax rate applied to your order will be the combined state and/or local rates applicable to the address where your order is delivered to depending upon the state and local regulations that apply in these jurisdictions.
Note: No tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.
Tax Exemption
Tax exemption releases an organization from having to pay state or local sales and use tax on at least some of the items that it purchases.
Some state or U.S. territory exemptions are only issued by their respective taxing authorities. If you have such an exemption, please provide a copy of your tax exemption certificate, along with your customer record number, to [email protected]. Our Customer Care Team will then review your documentation and email within two business days to confirm or to request additional information.
The tax exemption certificate must be dated, signed, and, if applicable, list a description of items that are tax exempt, if applicable, and match the business name and delivery address on the account for us to validate your tax exemption. Failure to include the aforementioned items above will result in denial of program.
NAEYC Member Discounts and Sales and Use Tax Exemption
Please note that all NAEYC memberships are all individual memberships. Since individuals are not generally eligible for sales and use tax exemptions, NAEYC membership discounts are not available for sales and use tax exempt purchases. For organizations seeking sales and use tax exempt purchases and bulk discounts (generally when purchasing publications), please contact NAEYC’s Market Solutions team at [email protected].
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