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Will I receive a certificate?
Attendees who participate in webinars during their scheduled date and time will receive a post-webinar email that includes a link to a certificate that can be downloaded. This email will be automatically sent after the webinar concludes. It may take between 7-14 days to receive the follow-up email. Certificates will state the title of the webinar, the name of the attendee and include NAEYC’s logo. Attendees who watch the webinar as a recording at a later date will also receive a certificate of attendance. This is not the case for older webinars listed under the "Archived Webinars (No Certificate of Attendance)" section on the Archived Webinar page. Certificates will not be available to those watching older recordings.
Will I earn CEUs or clock hours of training for a webinar?
Webinar participants receive a certificate of attendance. The certificate does not convey CEUs or clock hours of training.
Do your webinars align with my state’s/organization’s/employer's training requirements/categories?
Due to the varying requirements of each state/organization/employer, we recommend reaching out directly to your state's training organization, licensing agency, or employer to determine whether the webinar and certificate will fulfill your specific state/organization/employer requirements. Your local NAEYC affiliate office may be able to provide additional information about your state's professional development requirements.
The webinar mentioned a handout, but I can’t see it.
If a presenter states that their webinar includes a handout, it can be accessed in the bar in the left-hand white column by clicking the icon that looks like a page (below the chat bubble). If the page icon is not visible, try refreshing the page. Make sure to click the screen to restart the audio after refreshing. Note: Not all webinars include handouts. Handouts, if available, may also be downloaded from the Webinar Archive page of the NAEYC website.
How can I get information about upcoming webinars?
Check our Upcoming Webinars page for information about future webinars. Members will also receive emails prior to the event with information about the topic, presenters and the registration link.
How do I register for a webinar?
To register for a webinar, visit the Upcoming Webinars page, click “Register Now!” and fill in the required fields. You will receive a confirmation email upon registration.
I didn’t receive a confirmation email, what do I do?
You should receive a confirmation email almost immediately upon registration. If after a few minutes it’s still not in your inbox, check your spam folder. If there is not an email in your inbox or spam folder, try to register again and ensure that your email address is typed correctly without any misspellings. Once registered you will also receive a reminder email an hour before the webinar begins.
How much does it cost to attend a webinar?
At this time, NAEYC’s webinars are available free of charge.
What time are the webinars?
All times listed for NAEYC’s webinars are Eastern Time (Eastern Standard Time EST or Eastern Daylight Time EDT).
Can I join the webinar late?
Attendees can join webinars at any time during the scheduled airing and will receive a certificate of attendance.
I can't attend the webinar. Will it be repeated? Is there any way to watch it later?
A recorded version of the webinar will be available within a week on the Archived Webinars page.
How do I ask a question during the webinar? Will my question be answered during the presentation?
Due to the high volume of webinar attendees, our presenters will be unable to answer each and every question. However, to submit a question, click the Word Bubble icon to the left of the screen during the webinar and enter your question.
Can I get a copy of the slides being used in the webinar?
No, a copy of the slides will not be available for download. However, all webinars are recorded and will be available to view at a later date (within a week from the original presentation).
How do I log in to the webinar?
The link to the login page should be sent to you in a confirmation email once you register. You'll also receive a reminder email with the link an hour before the webinar is scheduled to begin. On the day of the webinar, about 15 minutes before the webinar, you will be able to login to the webinar using this link.
During a webinar, I’m experiencing problems or I can’t hear the presenter very well. What can I do?
If you click the link to join during the webinar and see a blank or black screen, first try switching the internet browser. Test your computer and computer speakers to make sure everything works as it should. Make sure the volume setting is turned up.
If issues continue, visit https://support.goto.com/webinar and click the “Chat” box on the bottom right side of the screen.
What technology do I need for the live webinar?
Before joining, be sure to check system requirements to avoid any connection issues. You will need computer speakers, strong Broadband Connection and an Internet Browser. GoToWebinar recommends using either Google Chrome (most recent 2 versions) Mozilla Firefox (most recent 2 versions) Internet Explorer v11 (with Adobe Flash if running Windows 7) Apple Safari (most recent 2 versions) or Microsoft Edge (most recent 2 versions).
Can I view the webinar from my phone or tablet?
Yes, you may view the webinar from a desktop computer, laptop, tablet or smartphone. To access the webinar on your preferred device, click on the “Join Webinar” button in your confirmation email.
I downloaded the GoToWebinar app. How will I access the webinar?
You do not need the GoToWebinar app to view the webinar. If you choose to use the app, you must make sure that your login email for the GoToWebinar app is the SAME as the email address you used to register for a NAEYC webinar. If the addresses match, your upcoming webinars will display in the app. The best way to view the webinar is to click on the “Join Webinar” button in your confirmation email.
Can I get a certificate for watching one of NAEYC’s archived webinars?
Unfortunately, certificates for NAEYC’s existing archive of webinars are not available at this time. Only webinars airing April 23, 2020 and beyond will provide certificates of attendance. The Webinar Archive page on the NAEYC website clearly states which webinars provide certificates and which ones do not.
Will there be translations of the webinars available?
NAEYC’s series of webinars in April and May are currently only available in English. We encourage anyone interested in resources in additional languages to view our growing list of translated resources in Spanish, Chinese, and Arabic.
I would like to present a webinar for NAEYC? Who should I contact?
We appreciate your interest in NAEYC’s webinar series. At this time, we are not accepting unsolicited webinar proposals. Thank you again for your interest.
For additional support or to ask questions, please contact by email at [email protected].