Accreditation Technical and Operational Updates
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Our hearts go out to everyone affected and disrupted by the COVID-19 pandemic. The health and safety of children, families, staff and programs are our top priority.
We are closely monitoring the reports and recommendations from the Centers for Disease Control and Prevention (CDC) and working to ensure that we continue to update you during this ever changing situation. This page provides the most recent updates related to Early Learning Program Accreditation. View additional Guidance Related to Childcare During COVID-19
- COVID-19 Frequestly asked accreditaion questions
- Accreditation Portal technical updates
Frequently Asked Questions
If your program is closed, log into the Accreditation Portal and update your site profile’s non-operating dates to reflect your current closure. Closed programs that are in their 6-month site visit window should complete the Site Visit Disruptions form, found on the Accreditation Forms webpage, to pause the scheduling of your site visit.
All site visit activities are on hold until further notice. We continue to monitor both state and CDC guidelines, and if recommendations change, we will make adjustments accordingly.
If your program is currently in your site visit window, complete the Site Visit Disruptions form, found on the accreditation forms webpage, to pause the scheduling of your site visit. Review the Site Visit Disruption policy for more information.
While awaiting your visit, we encourage you to review and finalize your classroom and program portfolios according to the 2019 NAEYC Early Learning Program Standards & Assessment Items.
Annual Reports Deadlines
During the COVID-19 pandemic, we understand that moving to the next stage of the accreditation process or submitting annual reports may be the last thing on your mind. Programs may submit their annual report up to 30 days past the due date, and during this time NAEYC will waive all late fees.
NAEYC is monitoring the current situation and reviewing program’s valid until dates and will work with programs to ensure programs will not experience a lapse in their accreditation term, during the pandemic.
If you still have questions
NAEYC staff are working remotely at this time and can assist you during NAEYC’s regularly scheduled office hours. Please allow up to 48 hours to receive a response to your inquiry.
- Email - For more immediate assistance, we recommend contacting us by email at this time at firstname.lastname@example.org
- Phone - All incoming calls will be directed to voicemail, however staff are continuously checking voicemails and will return your call as soon as possible. To reach us by phone, call 800-424-2460.
We are currently experiencing an increase in call and email volume. Therefore, you may experience longer-than-average response times. For information and resources to help you navigate the portal click here.
Accreditation Portal Technical Updates
Below is a list of errors you may have experienced in the portal and our suggestions.
Types of Issues
Incorrect "Overall Status" Display
If your dashboard is displaying an incorrect “Overall Status”, please disregard. For example, if your program is ‘Accredited’ but is showing as ‘Enrolled’.
We are working to correct this glitch as soon as possible. Please continue to make updates in your program profile, staff profile, class profile and site profiles.
Incorrect Email Notifications
If you received one of the following email notifications, please disregard as it is due to our technical difficulties:
- Enrollment withdrawn due to non payment
- Incorrect site visit window
Verification of Form Submissions
You may also check your program's dashboard in the portal for any updates. Please do not submit paper forms submission to NAEYC. Contact NAEYC if you are having difficulty accessing the accreditation portal.
Although each program may have five contacts listed, only the people listed as the primary and secondary have the ability to edit in the portal.
If there has been a change in the administrator’s information (i.e., name, email address, etc.) please fill out a program Self Report form to update our staff on this change.
Due to the high volume of form submissions, it may take up to three days to receive a confirmation email.