Accreditation Portal: Technical Updates
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On November 5, 2018 NAEYC’s Accreditation of Early Learning Programs launched the new online Accreditation Portal. The launch of the Accreditation Portal is an exciting step forward to allow you more flexibility in your accreditation journey. The portal is currently experiencing technical difficulties that are causing confusion and frustration. We apologize for the inconvenience this may have caused and appreciate your patience as we work to resolve these issues as quickly as possible.
Below is a list of issues that you may be experiencing, as well as suggested next steps.
Types of Issues
Incorrect email notification
If you experienced the following email notifications, please disregard.
- Enrollment withdrawn due to non payment.
- Incorrect site visit window.
- Family and/or teaching staff surveys have not been completed.
- Renewal materials are due after their valid until date.
Incorrect overall status
If your dashboard is displaying an incorrect overall status:
- for example program should be ‘Accredited’ but is showing as ‘Enrolled’
We are working to correct this glitch as soon as possible. Continue to make updates in your program profile, staff profile, class profile and site profiles.
Annual Report reminder email not received.
Due to the transition into the Accreditation Portal, some programs may not have received their reminder notice.
Your annual report is due on your valid until date for years 1-4. The checklist is made available in the portal two months prior.
Verification of form submission
Have you recieved notification about a form that was submitted? For Example:
- A program submitted a form via mail/email and is concerned about receipt by NAEYC
- A program submitted a form via mail/email and want to know the status update
Due to the high volume of form submissions, we are currently experiencing a backlog. When a form has been data entered by a NAEYC staff member, you will receive a notification via email. You may also check your program's dashboard in the portal for any updates. We recommend programs to track their form submission through the postal service.
Although each program may have five contacts listed, only the primary and secondary contact have the ability to edit in the portal. If there has been a change in the administrator’s information (i.e.: name, email address, etc.) please fill out a program contact change form to update NAEYC.
Due to the high volumes of form submissions, it may take up to three days to receive confirmation.
Are you currently awaiting an accreditation decision from a recent site visit?
Programs that were recently visited are currently receiving their Accreditation Decision Reports on a rolling basis. NAEYC will provide an accreditation letter to verify the program’s participation in the accreditation process as they await their accreditation decision.
We are currently experiencing an increase in our call and email volume and you may experience longer than average response times. For information and resources to help you navigate the portal click here.