Technical Issues with the AIS Portal
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Technical Issues with the AIS portal
Updated May 9, 20022
NAEYC's Accreditation Information System (AIS) portal is experience technical issues. This page is intended to provide a clear-language description of the problems and the steps that we are taking to resolve them. It will be updated as new information is available.
What is not working?
There are several key portions of the AIS portal that are not funtioning as they are supposed to. Most critically:
- Programs are unable to update profiles. If your checklist has all green check marks (even if you haven’t updated your profile) you can proceed to submit your report. If your checklist does not have all green check marks you are unable to proceed until we have fixed this issue.
- 72-hour reporting is not functioning. Please submit all 72-hour reports to firstname.lastname@example.org.
- Certificates cannot be printed as usual. To print your certificate, you must take a screenshot of the image, which you can then print.
- Staff qualifications are unable to be updated at this time.
Why isn't is working?
The problems with the AIS portal stem from an issue with our server. A server is a piece of computer hardware or software that provides functionality for another program - in our case, the AIS portal. Think of the server as the virtual house in which the AIS portal lives. Over time as the AIS portal has grown and become more complex, the server environement in which it was housed was increasingly overstressed and inappropriately designed for the portal. Think of a house that was designed for a family of three that is now supporting a family of six with regular visits from family and friends. The server and the AIS portal were working, but it was clear that we needed to make a change.
In March of 2022, NAEYC made the decision to migrate the AIS portal to a new server. We did not make this decision lightly as we knew that it would be a big change (even though it would look and function the same to programs accessing thier accreditation dashboard). While the process of migrating servers is usually fairly straightforward, the AIS portal is big and complex and moving it is a delicate process. Unfortunately, we encountered a few major issues during the migration process and several of the core elements of the portal broke. We have spent the last two months working through every piece of broken code. It's taking longer than we would like, but it's meticulous work that is difficult to rush.
What are we doing to fix it and when will it be fixed?
We are working with an external technology provider to identify and fix all of the issues with the AIS portal and ultimately deploy it on its new server. The NAEYC operations and IT teams are meeting weekly with the developers and are in daily communication with them to triage problems, prioritize fixes, and ultimately get the portal back up and running at full capacity. This process has taken longer than we wanted or expected, but there is finally light at the end of the tunnel. We are hopeful that the portal will be fully functional on its new server by mid-late May. As we get more information and have more clarity on the date, we will be sure to update this page.